Store Policy

Terms & Conditions
Genysis Entertainment Pte. Ltd. reserves the right to amend the following policies without prior notice.

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Terms Of Rental
• All equipments is subject to availability on the requested delivery and collection dates.
• Order reservations become effective only upon our order acceptance/confirmation via Email or WhatsApp, accompanied by an issued invoice through the same channel.
• While we strive to maintain our event furniture in excellent condition, please note that as rentals, they may not be in brand-new condition.
• Genysis Entertainment Pte. Ltd. reserves the right to suspend delivery or installation if payment terms are not met. We also retain the right to reclaim furnishings, with associated costs billed to the Hirer/Customer or Company.
• A 5% monthly interest will be applied to overdue accounts that do not adhere to the agreed payment terms.
• Equipment Rental does not include transportation charges and Goods and Services Tax (GST). Please refer to the “Delivery Times & Fees” section for further details.
• For international orders related to exhibitions/events held in Singapore, GST may not apply. Kindly whatsapp us at +6590791452 for further details.

Rental Duration Policy
• Short-term furniture hire: Daily Basis in Singapore.
• Any extension beyond the agreed hire period will be treated as a separate hire.

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Rental Pricing Policy
Rental pricing is based on consecutive rental days and cannot be split across non-consecutive dates.

Rental Location Policy
• Different Venues: Renting Equipments at multiple locations will be considered new orders.
• Same Venue Turnover: Logistics fees will apply for shifting or turnover of furnishings within the same venue. Please refer to the Delivery Times & Fees section for details.

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Cancellation
In the event of a cancellation due to unforeseen circumstances, the following policies will apply:
Any changes, reduction in items, or cancellation of the entire order will incur cancellation fees as the following below;
– More than 2 weeks before the delivery date: 30% of the total bill.
– 2 weeks before the date of delivery: 50% of the total bill.
– 1 week before date of delivery: 70% of the total bill.
– 3 days or less before the delivery date, or once items have been delivered onsite: 100% of the total bill.

• For fabricated/bespoke items, no cancellations are permitted, and the Hirer will be responsible for paying the full amount.

Exchange / Swap Policy For Undelivered Orders
•This policy applies only to orders that have not yet been delivered and must be requested at least 72 hours before the scheduled delivery date. It does not apply to items already delivered onsite, which are fully chargeable at 100%.
• If changes are required after an order has been placed but prior to delivery, a minimum 30% exchange/swap fee based on the hiring cost will be charged excluding transport & gst. This fee covers the blocked rental period and operational costs to facilitate the item exchange.

For swaps involving items already delivered onsite, additional manpower and logistics fees will apply. 

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Liability
• Genysis Entertainment Pte. Ltd. is not responsible for any personal injury, death, loss, or damage arising from improper use of furniture, in situations beyond reasonable control.
• Genysis Entertainment Pte. Ltd. is not liable for indirect losses resulting from the primary loss or damage, including but not limited to lost income, business, profits, contracts, or data. This applies regardless of whether the cause is negligence, breach of contract, or other reasons.
• These Terms & Conditions do not limit or exclude liability for death or personal injury caused by any act or negligence of Genysis Entertainment Pte. Ltd.